EDIMAR Solutions specializes in designing applications based on Microsoft Dynamics 365 CRM solution. The System is prepared to support processes related to customer relationship management. In a very readable and convenient way, it provides tools for analyzing customer relationships by analyzing all stages of the sales process.
As part of the Microsoft Dynamics 365 deployment, CRM customers receive modules to support sales, marketing, and service areas. The implementation of solutions significantly improves the quality of process-related customer interactions. Whatever the industry or the complexity of your sales processes, we provide proven and functional mechanisms that will effectively help you gain new customers while increasing customer satisfaction, managing your campaigns Marketing.
- Sales Planner – Analytical tools to provide comprehensive information about potential customers and opportunities,
- Managing the sales process – notifying customer contacts through any communication channel, tracking the sales stage according to a defined cycle,
- Manage Sales Staff tasks
- Possibility to generate quotations using defined product catalogue,
- Order Management,
- Central database of sales and marketing materials.
- Create and manage marketing lists,
- Select campaign Recipients,
- Budgeting and planning marketing campaigns
- Automate campaign execution,
- Reporting the effects of marketing activities.
Customer Service Area
- Complete overview of customer information,
- Zarządzanie umowami serwisowymi,
- Easily plan and manage services (SLAs, post-warranty agreements, etc.)
- Use workflow rules for queuing services
- Knowledge Base with search function.
The Microsoft Dynamics 365 CRM solution supports:
- By streamlining sales processes and quick access to data, we get wiarygodniejsze and effective key information for your sales processes
- Using segmentation tools, marketing campaign management achieves high efficiency
- By implementing the MS CRM solution we guarantee the company to increase the quality of services provided to customers, thanks to dedicated interfaces we have the possibility of multi-channel communication with various applications
- The system allows for more efficient use of opportunities along with the possibility of generating analytical reports for the board.